- Quoted orders do not include shipping charges.
- All shipping and handling charges are the responsibility of the account.
- Shipped items may not be cancelled.
- For security purposes, all items will be shipped to the address provided during account set-up. To have an item shipped to an alternate address, the new alternate address this must be faxed to us on the account’s company letterhead.
- All shipped items are price-locked on the day of shipment. Fluctuation of metal market prices may cause a minor fluctuation in final price of items.
- Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee. If account wishes for the item to be reshipped, they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.
- After the 3rd attempt all packages will be returned to sender due to insurance commitment.
- The following shipping options are as follows;
UPS: Next Day (priority overnight), 2nd Day Air, Ground, Saturday.
FedEx: Next Day, 2nd Day, Ground, Saturday.