> Policies > Cancellation
- All items are made-to-order. At the time of order, items will be processed immediately.
- Shipped orders may not be cancelled.
- Same-day cancellation will not incur any charges. Any and all items which are cancelled after the first day will incur a cancellation fee of twenty-dollars ($20) on 14k/18k items, and forty-dollars ($40) on platinum and palladium items. Any and all items cancelled are subject to additional charges to cover all labor and loss of materials used during scheduled production.
- Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee. If account wishes for the item to be re-shipped, they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.
- After the 3rd attempt all packages will be returned to sender due to insurance commitment.