Sign Up Log in (800) 466-4900

Cancellation Policy

  1. All items are made-to-order.  At the time of order, items will be processed immediately.
  2. Shipped orders may not be cancelled.
  3. Same-day cancellation will not incur any charges.  Any and all items which are cancelled after the first day will incur a cancellation fee of twenty-dollars ($20) on 14k/18k items, and forty-dollars ($40) on platinum and palladium items. Any and all items cancelled are subject to additional charges to cover all labor and loss of materials used during scheduled production. 
  4. Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee. If account wishes for the item to be re-shipped, they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.
    • After the 3rd attempt all packages will be returned to sender due to insurance commitment.