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Customer Services

It's a pleasure to serve you.

We are proud to offer you highly qualified customer service personnel who understand the special needs of our customers.

Whether you need a standard item or a wax adjustment, or even a new model, you will enjoy speaking to people who fully understand the processes necessary to create your special piece of jewelry.

All of our customer service personnel have been trained in the use of state of the art computer programs in order to serve you more efficiently. This system also eliminates any mishaps that may occur by handwritten orders, and it updates itself daily with the most recent gold, platinum and palladium prices.

Our Email Addresses

E-mail us at:

For Product Questions and General Inquiries:

For Orders:

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Our Telephone Numbers

Telephone numbers:
1 (718) 247-4500
1 (800) 466-4900 (Toll Free)

Fax numbers:
1 (718) 425-9953
1 (866) 328 2167 (Toll Free)

Business Hours

Monday to Friday 9 AM to 6 PM (EST)

Holiday Hours

Monday to Friday 9 AM to 7 PM (EST)

Saturday 10 AM to 3 PM (EST)